EXAM ITIL-4-BRM LEARNING, ITIL-4-BRM ACCURATE STUDY MATERIAL

Exam ITIL-4-BRM Learning, ITIL-4-BRM Accurate Study Material

Exam ITIL-4-BRM Learning, ITIL-4-BRM Accurate Study Material

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Tags: Exam ITIL-4-BRM Learning, ITIL-4-BRM Accurate Study Material, ITIL-4-BRM Valid Test Cost, Updated ITIL-4-BRM Testkings, ITIL-4-BRM Reliable Exam Camp

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q31-Q36):

NEW QUESTION # 31
Which BEST describes the service relationship journey?

  • A. The actions that service consumers undertake to be able to use a provider's services
  • B. The actions that a service provider undertakes to build a relationship with service consumers
  • C. The steps a service consumer and a service provider undertake together to co-create value
  • D. The experience consumers have as a result of service interactions with a service provider

Answer: C

Explanation:
The service relationship journey encompasses the collaborative steps taken by both the service consumer and provider to co-create value through their interactions.


NEW QUESTION # 32
Which activity is NOT likely to be performed by a partner or supplier in support of the business relationship management practice?

  • A. Advising the internal IT service provider on experience management techniques.
  • B. Performing and analyzing satisfaction surveys of business relationships.
  • C. Providing tools to assist the business relationship management practice.
  • D. Being accountable for the business relationships and the BRM practice.

Answer: D

Explanation:
Accountability for the organization's business relationships and the BRM practice remains an internal responsibility; partners and suppliers support but do not hold that accountability.


NEW QUESTION # 33
Which activity is the responsibility of the 'sponsor' role?

  • A. Uses the service
  • B. Authorizes the budget for service consumption
  • C. Takes responsibility for the outcomes of service consumption
  • D. Defines the requirements for a service

Answer: B

Explanation:
The sponsor is the individual who secures and authorizes funding for service consumption, ensuring that the necessary budget is allocated.


NEW QUESTION # 34
A parent is authorizing the purchase of a cell phone for her child. What role is the parent assuming?

  • A. Sponsor
  • B. Provider
  • C. User
  • D. Customer

Answer: A

Explanation:
By authorizing the purchase, the parent is assuming the sponsor role.


NEW QUESTION # 35
Which statement about the relationship between the capability criteria and the four dimensions of service management is CORRECT?

  • A. Not all capability criteria have been mapped to one of the four dimensions
  • B. Each capability level contains one or more criteria for each of the four dimensions
  • C. Each capability level contains the same number of criteria for each of the four dimensions
  • D. Each capability criterion is linked to only one of the four dimensions

Answer: B

Explanation:
At every capability level, there are one or more criteria corresponding to each of the four dimensions of service management, ensuring balanced consideration across all dimensions.


NEW QUESTION # 36
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